Learn how to eliminate the “one big client” risk, without spending all of your time on business development.
Last year, businesses of all sizes were constantly hearing about artificial intelligence (AI) and business disruption. Will we still be talking about them in 2018? Will they matter to your small business?
Strangers to online focus groups sometimes assume they’re inferior to their in-person counterparts. The very nature of business today debunks this myth. Most interactions already happen through email or other text-based media, which convey ideas and emotions just as well as in-person conversations.
If you're a small business owner, the key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it. But small businesses don’t have to be Walmart or Amazon to reach the upper echelons of the omnichannel customer service realm.
Here are some ways feedback can be shared to bring about this sales and marketing (read: Smarketing) transformation that is so badly needed in today’s ever-changing marketplace.
More than 70 percent of the business owners surveyed say they faced at least one serious business problem during last year's holiday season, the most common being late payments.
In my work of coaching business owners around the country, I’ve noticed a common pattern – companies focus time, attention and money on winning new business, but in the process, let the business they already have slip away.